Delete your LightOtter account and data

1. Data on your device

Most LightOtter data never leaves your device: your history, settings, streak, sun coins, morning check and walk routes. To delete it: open LightOtter → Settings → “Delete all data” → “Delete everything”. This happens at once and cannot be undone. Uninstalling the app also removes it from the device.

2. Account without email (sync across devices or Ollie’s Raft)

In the app: Settings → “Delete server data” → “Delete now”. This deletes that account and all its data on our server right away, ends sync and leaves the raft. The app confirms it. Accounts without email and without a purchase that are not used for 90 days are also deleted automatically.

3. Account with email (Premium on the web)

In the app: Account → “Delete account” → “Delete account for good”. We first cancel a running web subscription, then delete your account and all your data on our server at once. The app confirms it. Data on the device stays until you also delete it (step 1).

If you bought Premium in the App Store or on Google Play, deleting your account does not stop billing by Apple or Google. Please cancel the subscription in your store account first.

4. Waitlist

Use the unsubscribe link in any LightOtter email. We delete your entry at once.

5. Request by email

You can always ask for deletion at hello@lightotter.com. To protect your data, we may ask you to confirm the request from the email address of your account. For an account without email, tell us your display name on the raft; without it we cannot match the account safely – please use the button in the app instead. We answer within one month.

What is deleted

Your account; your synced sessions (time, part of day, minutes, type, walk distance, whether added later), daily goals, collection, what Ollie wears, display name, language; your raft connections and invite codes; your push subscriptions; your Premium status.

What we keep, and why

• A one-way check value of your email address (HMAC), never the address itself, so each address can get the free month only once.
• Short-lived security data: one-way hashes of IP addresses used against abuse are deleted after one day.
• Backups at our database provider Supabase are overwritten after 7 days at most.