LightOtter Support

Contact

Email us at hello@lightotter.com. We usually reply within a few working days. Please tell us your device (iPhone, Android or web app) and, if it is about Premium, the email address of your account. Never send us passwords or payment details.

How are the minutes calculated?

They are a rule of thumb estimated from the clouds and the height of the sun where you are: about 10 minutes on a clear morning, 15 when partly cloudy, 20 to 25 when overcast, up to 30 with a low sun. Estimated, not measured.

More: How LightOtter works it out.

Do I need an account?

No. LightOtter works without an account and keeps your data on your device. An account is only created if you turn on sync across devices or Ollie’s Raft (an account without email), or if you buy Premium on the web (an account with your email).

How do I cancel Premium?

You cancel the monthly subscription where you took it out. Bought in the App Store: Settings → your name → Subscriptions. Bought on Google Play: Play Store → Payments & subscriptions → Subscriptions. Bought on the web: in the app under Account → “Manage subscription & invoices”.

You do not need to cancel the annual pass: it ends automatically after one year and does not renew. Lifetime is a one-time purchase with nothing to cancel.

How do I get a refund?

App Store and Google Play purchases are refunded by Apple or Google under their rules.

For web purchases, email us; your right of withdrawal is described in our Terms.

How do I delete my data or account?

Every way, in the app and by email: Delete your account and data.

Report a name on Ollie’s Raft

In the app: tap the × next to the name, then “Report this name”. Or email hello@lightotter.com with the name, briefly why it is unlawful or inappropriate, and your name and email address. We confirm receipt, review it promptly and block the name if it is unlawful or insults others. You will hear our decision; the person who chose the name is told the reasons if we can reach them.

Is LightOtter medical advice?

No. LightOtter is a wellness app and not a medical device. If you feel tired for a long time, talk to a doctor. Never look directly at the sun.

Your privacy rights

You can ask us for a copy of your data, to correct or delete it, at hello@lightotter.com. We answer within one month.

Details in our Privacy policy.